No Call Left Behind
Every missed call to your business could be a potentially missed opportunity. Now, with Missed Call Tracking, you can keep a log of every call that you miss. This way you can promptly return the call with the simple touch of a button – with all their details stored and ready for use.
A super simple feature that could make all the difference for your business’ success.
- Miss fewer new customer enquiries
- Provide excellent service by returning customer calls
- Simply click to call back
Computer Telephony Integration (CTI)
Connect your business’ phones with your computer system for instant access to your customer management software (CRM). By having customers files appear as soon as they call, you can not only save time on every call but also give a more professional and personalised experience.
Listen Back To Calls Anytime, Anywhere
Record, store and listen back to any call your business makes or receives. Listen back to exactly what was discussed in a call and pick out any information that may have been missed or forgotten the first time.
Giving your business the chance to record and review its calls also means that you can work towards building a stronger team of sharper communicators. Point out their strengths, identify their weaknesses, and work together towards giving your callers a perfect experience.
- Resolve client discrepancies with ease
- Review your team’s call handling for future training
- Easily access automatic call recordings at any time
Keep Them On The Line
Say goodbye to dreaded engaged tones and swap them out for professional and branded recorded messages, made bespoke by us. Let your customers know of any deals you may have running, any changes made to your business, or simply their position in the queue.
This simple yet effective feature is easy to achieve, but goes a long way to boosting caller retention and improving the customer experience within your business.
- Promote your business offerings
- Reduce hang ups by keeping callers entertained
- Increase your revenue
Here’s How we Helped HP Property With Their Coverage Issues:
HP Property enquired with us back in the Summer of 2020. They explained they were facing a real problem when it came to returning their missed calls. As they were so busy all the time, if a call came in and no one was there to attend it, they would have no way of getting back in touch unless they left a voicemail. This caused a huge loss in revenue for the business in missed enquiries and they knew they needed a solution as soon as possible. They also felt that their welcome message was damaging to their professionalism.
After upgrading all of their phones and WiFi to a Yo Telecom system, the team have not missed an opportunity since. Due to the increase in business they have seen, they’re now looking into selling Real Estate, as well as renting. They have also seen an increase in customer satisfaction due to the auto-attendant, and customers are regularly complementing how easy the calling experience is.