Fraud Monitoring
The CIC Fraudulence Security system protects your business should be become a victim of fraudulent phone calls. Networks charge for these types of phone calls and the cost is passed onto end users. Our Security system allows you to reclaim the value of the calls– prior to you pay the bill — so you are not left out of pocket.
Book NowWhat is PBX Fraud?
Private Branch Exchanges (PBX) are the telephone systems used by businesses to communicate internally and externally. Fraudsters target these systems to connect calls to premium rate/international numbers. Victims are liable for the fraudulent transactions, which can cause significant financial harm or even bankruptcy.
Technical terms; a PBX is a telephone switching system that connects internal telephones, and connects them to the Public Switched Telephone Network (PSTN), Voice over Internet Protocol (VoIP) providers and Session Initiation Protocol (SIP) Trunks. The PBX might grant access to voice messaging systems.

Preventing dial-through fraud
Conventional PBX systems
- Reduce the ability for your system, if compromised, to dial high-rate numbers by:
- Restricting any destinations that should not normally be dialled such as premium rate, international or operators including directory enquiry services.
- Review available call logging and call reporting options.
- Regularly monitor for increased or suspect call traffic.
Tips for shielding your business
- Establish solid passwords on your Voicemail and Telephone Systems.
- Block the ability to call 09 premium numbers.
- Allow global calling to extents you need to call for your business.
- Use phone call {barring to limit out of hours calling.
- Ensure your phone system complies with all supplier’s fraud protection recommendations.

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