“Customer equipment or equipment” means the telecom equipment, telephone system or computer accessories that the client uses to connect to the telecommunications service provided by Connect In Cloud or CIC, whether this service is a telephone line, internet connection or a telephone call or data call routing service, carried over a telephone line or internet connection at the clients sites.
“Connect In Cloud” or “The Company” or “us” or “we” is CIC, Company Registration number 00000 registered in England at Paul Mall Street, London, IG1 3BB
“Client”, “You” or “Your” means the person(s), company or organisation with whom Connect In Cloud contracts to provide the service.
“Service” means the telephone line, phone call or internet connection and any other services provided by Connect In Cloud.
“BT” should read as British Telecom Plc a Network Service Provider.
“Conditions” these terms and conditions for Connect In Cloud service
“Agreement” is the contract.
“Free connection or connected for free” this is where Connect In Cloud (CIC) waive (partially or wholly) the connection charges that would normally have been payable by the client for the delivery of new telephone lines at the clients premises in lieu of an extended contract term.
“Service Provider” is a business that manages and controls for the telecom and internet services to clients however may not offer the network service directly.
“Network Services” are telecommunication services that can include lines, calls and features such a call deviation, call barring and caller identification that are provided to the customer at their spaces of business either directly by cables or indirectly by wireless radio connections.
“Network Service Provider” is the telecommunications or internet Service Provider that provides the connection of the telecommunication service to the client sites and carries the call or data traffic across it either partly or solely.
“The commencement date” of this contract is the date that it was signed by the client.
“The effective date” is the date that the network services were connected by CIC on behalf of the network services provider and were declared functioning by the network services provider. Where multiple services are offered each one shall have its own effective date.
“Anniversary renewal period” is an additional twelve-month term (unless stated otherwise) automatically added to the original contract or agreement term because CIC had not received notification from the client within the stated notice period that they wanted to finish the contract.
“Hacking” is an interference into the client’s equipment by an illegal third party through electronic means. Usually, the client’s telecommunication or computer equipment could be handled by remote access to make unauthorised calls or internet connections.
“Telecommunication ACT” is any law passed in the UK that orders the use of telecommunication services.
“Code of practice” is an OFCOM obligation that a Service Provider has a code of conduct for resolving disagreements and sales and marketing practices. These Codes are accessible on request and our website.
“Schedule of services” is a list of all the telephone numbers that show each of the services incorporated in this contract.
“Bundles” is a deal of time in minutes of calls purchased in advance which can be of several sorts of calls.
“EAD” is Ethernet access direct and Openreach provided fibre service connecting two buildings.
“EFM” is Ethernet first mile an analogue copper line-based product combined to build an Ethernet-based remote circuit.
“Private circuit” is a leased line type of circuit exclusively connected to a business customer’s premises for their sole use.
“Ethernet over FTTC” (EoFTTC) is a broadband end connection from the local cabinet to the customer’s premises which is successively connected to a private circuit to give a low cost, a high-class connection of a private circuit to a client site.
“Voice over IP” is meant an internet protocol-based telecoms service.