What is VoIP?

In simple words, a VoIP phone system is a way of transmitting voice calls over IP networks. It is a means of making phone calls using an internet connection, rather than making a call using a landline. It might sound complicated, a VoIP phone system is not complicated.

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Why Choose Hosted VoIP?

In VoIP service, calls are transmitted differently than a traditional telephonic system. The audio at your end of a call (your voice) is converted into digital packets. It's easiest to think of them as being like envelopes of data, in the same way as traditional envelopes contain what you've written.

The conversion of audio voice signals into digital packets is handled by what is known as 'codecs'. Codecs can be either hardware devices or software-based processes. They compress the voice signals and then encode them as digital signals. To continue our analogy, they take what you say and pop it into the digital envelopes. The data packets are then transmitted via IP. This can be either across a Local Area Network (LAN) or online. They're often transmitted via the Real-Time Transport Protocol (RTP). Or, via the Secure Real-Time Transport Protocol (SRTP). The latter is simply an encrypted version of the former. This stage of the process is like a postman picking up your envelopes and taking them to the destination.

The data packets reach their destination almost instantly. They then need to be decoded and decompressed. This is handled by codecs. They take the digital data and convert it back to audio signals. The recipient of your call heard your voice as they would down a normal phone line. The codecs at their end of the transmission open the envelopes for them to read.

Software-based VoIP phones are often called 'softphones'. They are apps or programs installed on a mobile phone or computer. The interfaces of those apps or programs replace traditional phone handset. They're often designed to look similar and can be used either via a touchscreen or keyboard. Calls through these phones typically use a headset and microphone. They can also use a computer's built-in microphone and speakers.

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Benefits of using VoIP

Cost Effective - There are several reasons VoIP systems can be cheaper than traditional telephone system. Firstly, the infrastructure involved is a very inexpensive. This means small businesses can have a high-quality business phone system without breaking their budget.

Call charges can also often work out much cheaper. The internet cares little for geography. That means long-distance and international calls don't suffer the same premium prices. If all your staff are on VoIP, the cost of internal calls is essentially removed - making it a great solution for businesses that rely on conference calling.

Along with it the repair and maintenance costs for VoIP phone systems are extremely low. There are less hardware to maintain, and the infrastructure updated and more reliable.

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More Benefits of VoIP

Scalability – When a firm expands, the cost of expanding on a traditional telephonic system is not only expensive but also hectic and tiresome. The addition of complex devices, added with high maintenance cost takes a huge some of the budget.

VoIP has a very easy process of up-gradation. VoIP has BYOD (Bring Your Own Device). Thus, allowing employees’ own personal mobile phone and laptops to be added to the system, thus bring down the cost. This also makes remote working easier and allowing to hire remote receptionist and assistants easily too.

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