Where Patient Files Meet Telephony
Connect your practice’s phones with your computer system for instant access to your patient management software (CRM). By having patients’ files appear as soon as they call, you can not only save time on every call but also give a more professional and personalised experience.
We currently integrate with the following:
Calls Are Missed, But Not Forgotten
Every missed call to your practice could be a potentially missed opportunity. Now, with Missed Call Tracking, you can keep a log of every call that you miss. This way you can promptly return the call with the simple touch of a button – with all their details stored and ready for use.
A super simple feature that could make all the difference for your practices success.
- Miss fewer patient enquiries
- Provide excellent and prompt service
- Increase your revenue
Bespoke Audio Branding
Say goodbye to dreaded engaged tones and swap them out for professional and branded recorded messages, made bespoke by us. Let your patients know of any deals you may have running, any changes made to your practice, or simply their position in the queue.
This simple yet effective feature is easy to achieve, but goes a long way to boosting caller retention and improving the patients’ experience within your practice.
- Promote your lesser-known services
- Reduce caller hang ups
- Update patients on any changes to your practice
Keep Them Smiling With Smart Patient Wi-Fi
Supply your patients with free guest WiFi, whilst you get priceless data and analytics. When patients log into your WiFi system, all of their details will then be submitted into your online dashboard. Over time you can grow a host of analytics, with invaluable insights into things like the demographics of your patients, dwell times, and so much more.
You can then use this data to inform SMS and email marketing campaigns, which you can also build and send directly from the platform.
- Grow your social media presence
- Increase reviews and patient feedback
- Market directly to your patient base
Here’s How We Helped Oak Hill Dental A Flexible Telephony Solution That Works Across Two Practices:
Following the COVID-19 pandemic, Oakhil decided to rethink the way they operate. Whilst their current system was previously fit for purpose, with all of the changes happening in the world it was time for a more flexible, cloud-based approach. With a sister practice in Ferring – near Worthing – it was important that whatever solution we put in place enabled seamless communication at both practices, with minimal downtime.
Key to the success of this upgrade was retaining their existing telephone numbers as these were very much known in their local area. Following their seamless transition to a centralised switchboard setup, they’ve experienced an increase in call volumes as well as happier patients and staff! Of all of the features we provide to Oakhil, they find call recording as well as having a fully interactive IVR suite of messages (which we record and manage), the most beneficial to their practice.