Fraudulence Monitor

Protect all your data and conversation with our comprehensive security system.

We know security and privacy is of highest priority for our customers, and that’s why it is a priority for us too. You can trust Connect in Cloud to provide transparent, up-to-date information on network operations, security, privacy, and compliance.

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Rather than relying on others’ technology, Connect in Cloud makes strategic decisions early on to build our very own technology and our own network. This commitment allowed us to provide our customers with carrier-grade reliability and outstanding Quality of Service at all times.

Quality of service

Quality of service

Access the key to operational quality of service metrics in near real time to monitor your phone system's global health and accurately diagnose call quality issues impacting your users. We have made a powerful reporting dashboard that will provide you the visibility to proactively address potential problems affecting call quality and to troubleshoot those issues at a granular level.

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Transmission security

To prevent interception of your calls/ texts or even data, Connect in Cloud provides Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints.

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Transmission security cic
Proactive fraud mitigation

Proactive fraud mitigation

Connect in Cloud will prevents any fraud through access control, detection controls, and by usage throttling and will provide you granular control over who gets to allow permissions to specific individuals to make international calls and to determined locations. Plus, our global security department will actively monitor your account to detect any irregular calling patterns and to prevent fraudulent charges.

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The year we started our services


Pro awards won for Project Excellence Award

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Years of professional experience


Business customers serviced in 2020

Keep Your Company Open for service

Disaster recovery

Our Connect in Cloud platform has architected to support fail-safe conditions in case of emergency. Using SIP trunking, CIC provides real-time disaster recovery by switching active services from one data centre to another. With unused internet connections, our fax, voice, voicemail, and conferencing services can all continue to operate without interruption.

Operations during internet failure

Connect in Cloud offers advanced cloud capabilities and site resilience during the event of an internet outage. This feature allows organisations to maintain calling features for critical users and avoid service interruption on inbound and outbound calls, extension to extension dialling, and E911 emergency services.

End-to-end monitoring

We continuously monitor the end-to-end performances of our network to ensure KPIs such as quality metrics, completion rates, and availability is maintained peak levels.

Data and privacy protection

We are extremely transparent about how and how much customer data is collected, transferred, and protected across our platform. Given our global footprint, we stick to every regulations put worldwide and we are constantly innovating to meet regional guidelines, wherever applicable.

In compliance with all industry standards

Connect in Cloud as an organisation have established a process to ensure that CIC meets all industry standards and compliance requirements. We also regularly bring in third-party audit firm who other than providing verifications and validations of our regulatory framework also provides inputs to optimise the approach while preparing us for other certifications.

Real-time service status updates

Our Customer Care Centre provides real-time updates on the status of the service. In case an issue arises, customers can access detailed information as soon as they log in to our Service portal. Our Customer Care Centre frequently provides various training resources, documentation, and access to our customer community.

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To know more about of Security and Fraud prevention method or to avail our service click here or call us at 02031462222

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