Computer… Meet Telephone
Connect your business’ phones with your computer system for instant access to your customer management software (CRM). By having customers files appear as soon as they call, you can not only save time on every call but also give a more professional and personalised experience.
We currently integrate with the following:
Store All Your Calls. Instant & Automatic.
Record, store and listen back to any call your business makes or receives. Listen back to exactly what was discussed in a call and pick out any information that may have been missed or forgotten the first time.
Giving your business the chance to record and review its calls also means that you can work towards building a stronger team of sharper communicators. Point out their strengths, identify their weaknesses, and work together towards giving your callers a perfect experience.
- Resolve any patient disputes with ease
- Monitor how your team speaks to patients
- Listen back to calls from any device
Keep Them On The Line
Say goodbye to dreaded engaged tones and swap them out for professional and branded recorded messages, made bespoke by us. Let your callers know of any deals you may have running, any changes made to your business, or simply their position in the queue.
This simple yet effective feature is easy to achieve, but goes a long way to boosting caller retention and improving the customer experience within your business.
- Reduce patient hang ups
- Provide a better caller experience
- Inform patients of latest news or important updates
Here’s How We Helped Oak Hill Dental A Flexible Telephony Solution That Works Across Two Practices:
Following the COVID-19 pandemic, Oakhil decided to rethink the way they operate. Whilst their current system was previously fit for purpose, with all of the changes happening in the world it was time for a more flexible, cloud-based approach. With a sister practice in Ferring – near Worthing – it was important that whatever solution we put in place enabled seamless communication at both practices, with minimal downtime.
Key to the success of this upgrade was retaining their existing telephone numbers as these were very much known in their local area. Following their seamless transition to a centralised switchboard setup, they’ve experienced an increase in call volumes as well as happier patients and staff! Of all of the features we provide to Oakhil, they find call recording as well as having a fully interactive IVR suite of messages (which we record and manage), the most beneficial to their practice.
