What is Porting?
Porting allows you to keep your existing fixed/virtual line (01/02), while you switched to a Virtual Landline. Porting requires your existing provider (usually BT) to release the number and pass its hosting to our services.
We can also port 03 and 0800 numbers.
How to find out if your provider allows landline porting?
Few providers in the UK do not permits porting, others have specific charges. You have to contact your existing landline provider before signing up to our service and confirm their terms and conditions on porting. Currently, numbers originally supplied by Cable & Wireless cannot be ported as no agreement exists between them and BT.
Porting your landline number
During the registration you will be provided with the option to port your existing number, just press the specific button on the registration wizard that says ‘Existing Number’ and follow the mentioned steps afterwards.
When can one start using their existing number after porting is complete?
After the number transfer is complete, you will be contacted by our Customer Service agent, informing you that you can use the number freely.
What happens to the broadband after porting?
When the number is ported the existing fixed landline will cease service. If you use a broadband service or an alarm system on that line, it will stop working. Please ensure you have moved those services connected to the number to another phone line before the porting date. If you wish to change from cable broadband to a more flexible alternative such as 3G/4G routers, check out our Broadband and Wireless services.
How long does the landline porting process take?
The transfer date depends on the date when BT releases your number. Usually, when we have a confirmed porting date the number transfer occurs between 11 am and 12 am on the day. Majority of ports happen immediately. Sometimes there can be a null period, while BT engineers complete the process. If an issue arises during the said process, they may allocate a new date. As soon as this process is complete, the calls will start arriving via the Virtual Landline.
When is the transfer date?
The transfer date depends on the date when BT releases your number. Usually, when we have a confirmed porting date the number transfer occurs between 11 am and 12 am on the day. 95% of ports happen immediately. Sometimes there is a null period while BT engineers complete the process. If an error occurs during the process, they may roll back and allocate a new date. As soon as this process is complete, the calls will start arriving via the Virtual Landline.
Will you notify me about the transfer date?
Yes, as soon as we have a confirmation from BT about the transfer date, we will notify you via email. We send the notifications to the email address you have registered your Virtual Landline.
Please note that landline number port can take about 2 weeks to 4 weeks.