Record, store and listen back to any call you make or receive. Listen back to exactly what was discussed in a call and pick out any information that may have been missed or forgotten the first time.
Having the chance to record and review your calls also means that you can work towards building a stronger team of sharper communicators. Point out their strengths, identify their weaknesses, and work together towards giving your callers a perfect experience.
All calls recorded automatically to a database
Review your team’s call handling for future training
Easily access automatic call recordings at any time
Every missed call to your business could be a potentially missed opportunity. Now, with Missed Call Tracking, you can keep a log of every call that you miss. This way you can promptly return the call with the simple touch of a button – with all their details stored and ready for use.
A super simple feature that could make all the difference to your success.
Provide a better service to relatives calling to speak to their loved ones
Give a more personalised experience by using their name
Fill more beds by responding to all room placement enquiries
Here’s How We Helped Macleod Pinsent & Parkview Homes With Their Coverage Issues:
Macleod Pinsent Care Homes and Parkview Homes were struggling to get full WiFi coverage across their buildings. Due to the phones relying on the WiFi, staff could not walk freely around the homes without experiencing crackling and drop-outs. The issues were majorly affecting the day to day running of the homes. This included having problems accessing their care management system, which is a vital part of the service they provide
After upgrading all of their phones and WiFi to a Yo Telecom system, the staff are now able to walk freely around the homes, access their care management system, and provide the platinum grade level of service that they promise to their residents. Their concerns with switching providers were alleviated by our “little-to-no” downtime promised with every installation.
You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!
Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.
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By Avijit Brahma|2023-01-14T10:00:37+00:00January 14th, 2023|Comments Off on CARE HOMES